Seeking Advice on DBC Brokerage Refund Process for Misunderstood Vehicle

Car Forum › General Discussion › Seeking Advice on DBC Brokerage Refund Process for Misunderstood Vehicle

  • starsushi
    Community Member
    August 8, 2022 at 10:41 am
    Hey everyone, I need some advice. I recently won a BMW M550i on DBC Brokerage’s auction site, and it arrived two days ago. Turns out, I misunderstood—I thought it was an actual M5 (since it has the same engine), but it’s not. I want to reject it and get a refund. Has anyone gone through DBC’s refund process? How long does it take to get funds back? How soon do they pick up the car?

    They have a proper M5 listed now, and the auction ends in 8 days—will I get my refund in time to bid? I’m worried they won’t refund fast enough. Any experiences?
    jeson
    Community Member
    August 29, 2022 at 12:05 pm
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    Hey starsushi, don’t stress—DBC is actually really good with refunds. I bought a Ram 3500 from them last year and had to cancel due to personal reasons. They processed it the same day I requested, money was back in 24 hours also they scheduled pickup within 5 days (no hassle). Just contact their support ASAP and explain the situation. They’re pretty understanding if the car is still in the same condition.

    dokot546m
    Community Member
    November 2, 2023 at 7:55 pm
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    Same here—I returned a boat because the trailer was different. Money was refunded in 1 business day, pickup was within a week. DBC is one of the few auction houses that actually stands by their listings.

    alexcray
    Community Member
    February 1, 2024 at 4:02 am
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    DBC Brokerage has a transparent and flexible 14-day return policy. Unlike traditional auction houses that enforce strict "as-is" terms, they provide buyers with peace of mind by allowing returns for any reason within the 14-day window—no questions asked.

    Online Marketing Services Provider

    ecocleanse104
    Community Member
    October 1, 2023 at 11:50 am
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    Perhaps we could all benefit from DBC implementing a mandatory “confirmation checklist” before placing bids – a quick prompt ensuring bidders have reviewed key details like make/model, condition notes, and mileage. This small

    starsushi
    Community Member
    August 10, 2022 at 11:43 am
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    I hope this message finds you well. I wanted to provide you with a quick update regarding my refund—I have successfully received it, and the next step has been arranged. The item will be picked up tomorrow at approximately 2:00 PM as scheduled.


    I truly appreciate your assistance throughout this process. Your support has been invaluable, and I’m grateful for your prompt attention to this matter. Please don’t hesitate to reach out if there’s anything further required from my side.
    Thank you again for your help!